Canceling Verizon 5G Home Internet doesn’t have to be a complicated process. As someone who’s helped countless people navigate through service cancellations, I’ll guide you through the most efficient way to end your subscription without any hidden hassles.
I know firsthand that Verizon’s 5G Home Internet service offers impressive speeds and reliability, but sometimes circumstances change. Whether you’re moving to an area without coverage, found a better deal, or simply need to cut expenses, you’ll need to follow specific steps to cancel your service properly and avoid any unexpected charges.
Key Takeaways
- Verizon 5G Home Internet operates month-to-month with no long-term contracts or early termination fees, making cancellation straightforward
- To cancel, call 1-800-837-4966 between 8 AM – 9 PM EST, provide your account number, and request service cancellation from a representative
- All equipment (5G receiver, power adapter, cables) must be returned within 30 days of cancellation using Verizon’s prepaid shipping label to avoid fees
- Final bills are prorated to your last day of service, and any credit balances typically take 1-2 billing cycles for refund processing
- Schedule a new internet service provider 3-5 days before canceling Verizon to avoid gaps in connectivity
Understanding Verizon 5G Home Internet Cancellation Policy
Verizon 5G Home Internet maintains specific cancellation policies that protect both the company and its customers. I’ll break down the essential aspects of these policies to help you navigate the cancellation process effectively.
Contract Terms and Early Termination Fees
Verizon 5G Home Internet operates on a month-to-month basis without long-term contracts. The service includes:
- $0 early termination fees
- No annual service agreements
- Freedom to cancel at any time
- Automatic billing stops after service termination
- Pro-rated final bill for partial month usage
- 24-hour advance notice before intended disconnection date
- Same-day cancellation available through customer service representatives
- Service continues until the end of the current billing cycle
- Equipment return within 30 days of cancellation
- Return shipping label provided at no cost
| Cancellation Component | Timeline |
|---|---|
| Advance Notice | 24 hours |
| Equipment Return | 30 days |
| Billing Cycle End | Current cycle completion |
| Service Termination | Immediate after request |
| Return Label Delivery | 2-3 business days |
Steps to Cancel Your Service
Canceling Verizon 5G Home Internet requires following specific steps to ensure a smooth disconnection process. Here’s how to complete each part of the cancellation.
Contacting Verizon Customer Service
- Call Verizon at 1-800-837-4966 during operating hours (8 AM to 9 PM EST)
- Select the option for “Cancel Service” in the automated menu
- Provide your account number located on your monthly bill
- State your intention to cancel 5G Home Internet service
- Note the confirmation number provided by the representative
Key times to contact:
| Day | Hours (EST) |
|---|---|
| Monday-Friday | 8 AM – 9 PM |
| Saturday | 8 AM – 5 PM |
| Sunday | Closed |
- Pack the following items in their original boxes:
- 5G receiver
- Power adapter
- Ethernet cable
- Mounting brackets
- Use the prepaid shipping label from Verizon
- Drop off the package at any authorized UPS location
- Track the return using the provided tracking number
| Item | Return Window | Condition |
|---|---|---|
| All equipment | 30 days | Clean & functional |
| Original packaging | Preferred | Not required |
| Missing items fee | $150-$300 | Per item |
Preparing for Cancellation
Before initiating the Verizon 5G Home Internet cancellation process, specific preparatory steps ensure a smooth transition. These preparations protect important data and maintain continuous internet connectivity.
Backing Up Important Data
Essential data backup prevents loss during the service transition period. I recommend downloading:
- Personal files stored in Verizon cloud storage
- Email attachments from Verizon webmail accounts
- Saved Wi-Fi network settings and passwords
- Router configuration settings for future reference
- Digital receipts and billing statements from My Verizon portal
Finding Alternative Internet Service
Securing a new internet service prevents connectivity gaps after cancellation. I suggest:
- Researching local ISP options:
- Cable providers (Spectrum, Comcast, Cox)
- Fiber services (AT&T Fiber, Google Fiber)
- Fixed wireless alternatives (T-Mobile Home Internet, Starlink)
- Comparing available plans:
| Provider Type | Average Speed Range | Typical Monthly Cost |
|————–|———————|———————|
| Cable | 100-940 Mbps | $45-$85 |
| Fiber | 300-2000 Mbps | $55-$110 |
| Fixed Wireless| 35-300 Mbps | $50-$70 |
- Book installation 3-5 days before Verizon cancellation
- Confirm equipment availability
- Verify technician appointments
- Request temporary service overlap for testing
Common Issues During Cancellation
Canceling Verizon 5G Home Internet involves several potential challenges that require attention to detail and proper timing. Here’s a comprehensive breakdown of common issues customers encounter during the cancellation process.
Final Bill Settlement
The final bill from Verizon 5G Home Internet often includes prorated charges calculated up to the last day of service. Several billing complications can arise:
- Automatic payments continue processing if not disabled before cancellation
- Credit balances take 1-2 billing cycles for refund processing
- Double billing occurs when cancellation dates don’t align with billing cycles
- Equipment return credits delay up to 30 days after Verizon receives the hardware
- Disputed charges require documentation submission through the My Verizon portal
- Internet access terminates at 11:59 PM on the requested cancellation date
- Equipment return window starts from the disconnection confirmation date
- Auto-pay cancellation processes within 24-48 hours after service termination
- Account access remains active for 30 days post-cancellation
- Online bill access continues for 60 days after the final statement
| Disconnection Component | Timeline |
|---|---|
| Service Termination | Same day – 24 hours |
| Equipment Return Window | 30 days |
| Final Bill Generation | 2-3 business days |
| Credit Processing | 1-2 billing cycles |
| Account Deactivation | 30 days |
Canceling your Verizon 5G Home Internet doesn’t have to be complicated. I’ve walked you through the essential steps to ensure a hassle-free cancellation process and help you avoid unexpected charges or complications.
Remember to plan ahead by securing alternative internet service and backing up your important data. Following these guidelines will make your transition smooth and stress-free. If you need additional support I recommend reaching out to Verizon’s customer service team directly.
With proper preparation and the right information you’ll be able to cancel your service efficiently and move forward with your new internet solution.